Purpose

The purpose of this complaint procedure document is to inform our customers on how they can contact us, if they have any complaints about our services. This document also explains how we handle complaints and what options there is available if customer is not satisfied with our resolution regarding their complaint.

HOW TO CONTACT PIKAKASINO

Opening hours:

Pikakasino's customer support is open 9-24 on weekdays and 10-22 on weekends and public holidays.

Contact channels:

You can contact our customer support:

1. Using the "Live Chat" function on our site www.pikakasino.com.

2. Email: [email protected]

HOW TO MAKE A COMPLAINT

If you have a complaint, you can contact us by emailing to [email protected]. Our customer support will answer to your complaint as soon as possible and we will use the best available methods to resolve your complaint. The outcome of the complaint is to be communicated within 10 days from the date on which the complaint is received, provided that in certain cases this can be extended by a further 10 days.

INDEPENDENT JUDGEMENT

If You are located in any other country or jurisdiction apart from Great Britain, to the extent that You are not satisfied with our response or if a claim cannot be resolved, You may contact Pardee Consulta, a dispute resolution service, where Pikakasino is listed.

address: Pardee Consulta Ltd, First Floor, Victoria Buildings, 8, Triq l-Ghenieq, Naxxar, Malta
e-mail: [email protected]
phone: +35621433000

The Pardee website is the following: www.pardeeconsulta.eu. A secondary option for raising a dispute is available via the Online Dispute Resolution (ODR) platform. Access to the platform is obtained at http://ec.europa.eu/odr.