Purpose

The purpose of this complaint procedure document is to inform our customers on how they can contact us, if they have any complaints about our services. This document also explains how we handle complaints and what options there is available if customer is not satisfied with our resolution regarding their complaint.

HOW TO CONTACT PIKAKASINO

Opening hours:

Pikakasino's customer service is open every day from 9:00 to 1:00.

Contact channels:

You can contact our customer support:

1. Using the "Live Chat" function on our site www.pikakasino.com.

2. Email: [email protected]

How to make a complaint

If you have a complaint, you can contact us by emailing to [email protected]. Our customer support will answer to your complaint as soon as possible and we will use the best available methods to resolve your complaint. The outcome of the complaint is to be communicated within 10 days from the date on which the complaint is received, provided that in certain cases this can be extended by a further 10 days.

INDEPENDENT JUDGEMENT

If you are not satisfied with the outcome of your complaint, or if no resolution is provided within the aforementioned timeline, you may refer the dispute for independent resolution to our Alternative Dispute Resolution (ADR), eCOGRA Limited, by filling out the eCOGRA Dispute Form available through this link: ADR For Online Gambling | eCOGRA Complaints.Should you have any issues with the online form, please contact [email protected].

Participation in ADR is free of charge and does not affect your right to pursue further legal remedies.