Frequently Asked Questions
So, sometimes things just don't go your way. We are sorry that you have to look for answers here and will do our best to make sure the service is even easier to use in the future. Before contacting our customer service, here are answers to some of the most common questions our players have. If you do not find the answer right away, please do not hesitate to contact us directly via chat as this will be of great help to us in developing our service. There is no stone that we wouldn't be ready to turn.
Simply click sign in to access the games. You always have easy access to us with your own bank ID. If you've made a deposit in the past and played with us, you also have an account that you automatically log in to when you click the log in button. Logging in with your bank details is the safest and most straightforward way imaginable to enter the exciting world of games.
We provide the authentication service with Trustly, one of Europe's most popular online payment methods.
Trustly is a modern and advanced online banking payment method that allows you to authenticate easily and securely with your own bank IDs. With the help of Trustly, both deposits and withdrawals are handled in a style that we like, which is quickly.
When you later withdraw your winnings, you won’t need to fill exhausting long forms or send us your electricity bills to verify your identity.
Because of its ease of use, Trustly has grown rapidly to become one of Europe's most popular online payment methods.
Trustly Group AB is a payment institution authorized and supervised by the Swedish Financial Supervisory Authority. Trustly is a member of the European Payment Institution Federation. EPIF is an international non-profit association established to increase competition in the European payment market. Together with Trustly, we want to redefine stagnant markets, past and slow practices.
Withdrawal requests are processed automatically by us, so we do not have problems with peak times or human delays. Your withdrawal request goes to the bank for processing instantly, but as every person knows, there are slight differences between banks processing times.
It may take longer for some smaller banks to transfer money, but the most popular banks will transfer money according to our promise; in under 15 minutes.
If you have more than one bank account, you can influence the transfer rate of your withdrawals by selecting one of the above banks. If you have an account elsewhere, it may take up to two business days, but no longer than that.
If you are still concerned about your withdrawal situation, please feel free to contact our top-notch customer service, either via live chat or by emailing [email protected].
The whole point of Pikakasino is that you don't create an account by filling out a registration form. We will automatically connect you to our system when you first authenticate to our site with your bank IDs. And after that, you continue playing games by signing in with your bank details. You will always be associated with this same auto-generated account, so if you leave any funds there, they will be waiting for you.
This secure bank account connection is thus a new, reliable and modern gaming account. Without the numbing outdated registration process.
Heavy processes are part of politics, not the entertainment world.