Common Questions
How do I log in?
Simply click Login or Deposit to access the games. You always have safe and easy access to Pikakasino with your own bank ID. Logging in with your bank details is the safest and most straightforward way imaginable to enter the exciting world of games.
We provide the authentication service with Trustly, one of Europe's most popular online payment methods
No registering? Do I still have an account for playing?
The whole point of Pikakasino is that you don't create an account by filling out a registration form. We will automatically connect you to our system when you first authenticate to our site with your bank ID. After that, you continue playing games by signing in with your bank ID. You will always be associated with this same auto-generated account, so if you leave any funds there, they will be waiting for you.
How long does it take to process my withdrawal?
Withdrawal requests are processed automatically, so we do not have problems with peak times or human delays. Your withdrawal request goes to the bank for processing instantly.
If you are still concerned about your withdrawal’s situation, please feel free to contact our top-notch customer service, either via live chat or by emailing [email protected].
Which bonuses am I eligible for?
All bonuses you qualify for will be displayed under the Promotions section or in the 'My Bonuses' tab of your account. These may include deposit free spins, deposit match bonuses, no-deposit free spins, and more. Each bonus comes with its own terms and conditions, so it's essential to review them carefully to understand the requirements.
I cannot see any bonuses available?
All bonuses you qualify for will be displayed under the Promotions section or in the 'My Bonuses' tab of your account. Only bonuses shown in these sections are available to you, and we cannot credit bonuses individually upon request. If you don’t see any available bonuses right now, come back later as the situation might change very soon!
Why did I not get my bonus?
To receive any bonus, you must claim it before starting to use it, whether it's a deposit or no-deposit bonus. Without claiming beforehand, the bonus won’t be credited to your account.
To claim a bonus, you may need to make a deposit that meets the minimum requirement. This minimum eligible deposit is always stated in the promotion page and in the specific bonus terms and conditions.
The deposit must be made in a single transaction and cannot be combined. For example, two deposits of €10 each will not qualify for a bonus requiring a minimum deposit of €20.
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